Common QuestionsWe have broken the commonly asked questions into sections listed below. Click on the section to go directly to those questions and answers:
- Common questions
- Questions about ordering
- Questions about safety
- Questions about requirements and restrictions
Common questions
How
is it that you can offer prices that are so much lower then medicare
and other international pharmacies?
They look too cheap!
At Betterthanmedicare we have
developed a special plan and negotiated extremely low prices. We have
worked with the drug manufactures and promised them very high volumes in
return for the low prices. We believe that once you compare our prices
to what you are currently paying even if you have Medicare Part D you will find that ordering from us
will save you money.
Do
I need Medicare Part D to order from you?
No there are no restrictions to
this plan and many people choose to cancel their medicare part D plan
and just order from us.
Can
I keep My Medicare Part D plan ?
Yes you can keep your Medicare
Part D plan and some people do so they can use the Medicare Part D for
medications we don’t offer. Like narcotics or controlled medications.
Are
all medications cheaper through betterthanmedicare?
Not
all medications are cheaper. We recommend you work out your yearly drug
costs with your current plan in the USA and then compare to what you
would pay with Betterthanmedicare.
Does
betterthanmedicare have any deductibles or fees?
With betterthanmedicare there
are no deductibles, no copays. The only thing you have to pay is the
cost of the medication plus a 9.95 shipping charge per parcel.
Does
Betterthanmedicare have a “doughnut hole” or some point when the plan
stops working?
No the betterthanmedicare plan
works the same the entire year. We understand that you may have more
questions, or find online ordering a bit unusual. That's perfectly
normal, especially the first time you deal with an Internet pharmacy.
Questions About Ordering
Q.
I'm new to all this. How do I get started?
Here's how simple it is.
- Find the medicine you need by entering all or part of a drug name into the “Drug Search” in the “Site Tools” option to the right, and click GO. You can also click on the “Drug Search” button on the top of any page and either enter all or part of a drug name, or click on a letter from the “Browse By Alphabet Listing”..
- Click the "Add to Cart" button once you have chosen your drug. You will see your shopping cart. You can now choose to "Continue Shopping" to add more drugs to your order, or you can “Checkout”.
- To place an order, click the Continue button under the text "If you are a new customer click here to continue".
- Register with us: fill in your personal and billing information so that we can fill your order.
- Print the "Fax Coversheet" by clicking on the link in “Download Forms” to the right.
- Fax or mail the Prescription Fax Coversheet to us, along with your doctor's prescription.
For assistance, call our (toll free) number. 1-877-835-9508
Q.
Do I need a prescription from my own doctor?
Yes. To fill your prescription,
we must have your original prescription either mailed to us or faxed to
us from your physician's office. That prescription must be written by a
licensed U.S. physician.
Q.How
long will it take to receive my original order and refill orders?
It
takes time to validate your medical information and register you as a
new customer. Your initial order may take up to 21 days to arrive.
Experience shows that our affiliated pharmacy usually ships to you in
12-14 days. Refill orders take 14 days at most to arrive. Please Note:
U.S. Customs can hold any package for up to 30 days!
Q. How much can I expect to save by ordering from
Betterthanmedicare.com?
It depends on the medications
you order. Some customers may save as much as 90% over what they would
pay to an American pharmacy for the same drugs. Most customers can
expect to save at least 50 per cent.
Q.
Why are your prices so much lower than those in the U.S.?
In
the U.S., pharmaceutical firms control pricing. The situation is
different in most other developed countries, such as Canada, Israel,
Australia, Chile and the UK. In addition, you save because of the
favorable currency exchange rate when you use American dollars to pay
for medications packaged in other countries. All Betterthanmedicare.com
prices are shown in U.S. dollars.
Q. How can I pay for my order?
We accept VISA, MasterCard and Amex
Q. How do you charge for shipping?
We charge one shipping fee per parcel, not per
prescription. If all your prescriptions fit in one parcel, you will be
charged only one shipping fee. The fee is $9.95 per parcel. If you are
ordering medications for different members of your family at the same
time, please let us know. Call us or add a note to each fax cover sheet
indicating that you would prefer to have the orders shipped together. We
will do our best to ship them in one parcel, although that is not
always possible.
Q. Are there any additional
charges?
No. Unlike many companies,
Betterthanmedicare.com does not charge for authorizing your prescription
or filling your order. You only pay for shipping - $9.95 for the total
order - regardless of how many different prescription medications are
included. There is also no sales tax on your order.
Q. Why is it cheaper for me to order a 90-day supply than a 30-day supply?
Each prescription charge must, by law, include a dispensing fee. That fee is the same for a 30-day supply and a 90-day supply. So if you buy a 90-day supply instead of a 30-day supply, you save two dispensing fees and two shipping fees! We are often able to save you additional money when you order in volume. Please call us for details at 1-877-835-9508 .
Q. Will you accept my U.S.
insurance coverage for payment?
No. A global company cannot
accept U.S. insurance payments. We will provide a proper receipt for
insurance purposes so you can claim back the expense. Depending on the
policies of your insurance company, they may or may not accept our
receipts. Check with them first.
Q. How is my first order different
from refill orders?
When you order for the first
time, you need to register with Betterthanmedicare.com. This is a
one-time registration. It includes accepting the customer agreement,
filling out a health profile form, submitting your prescription via mail
or via fax from your physician's office along with our Prescription
Order Form, and providing payment information. If you have refills
written for your prescription, you need to call us at our toll free
number (1-877-835-9508 ) as they come due. You should contact us roughly
two weeks before the refill is due. If your prescription has expired,
you need to submit a copy of the new prescription written by a U.S.
physician, along with the Prescription Order Form that is on our How to
Order page. For your safety, a physician licensed in the country of your
selected pharmacy must review the new prescription and your medical
information before it can be filled by us.
Questions
About Safety
Q. How does the quality of foreign
medications compare to that of American medications?
Foreign
governments in Canada, Europe, the UK, Australia and India have strict
requirements for the manufacturing of medications. Safety requirements
are similar to the requirements in the U.S. Some drugs sold in other
countries were originally manufactured in the U.S. and repackaged for
sale overseas. Although the drugs you receive from
Betterthanmedicare.com may look slightly different or come in a
container that's different from the one you're used to, for all intents
and purposes they are identical. For example, some medications may be in
a tablet form in the U.S., but arrive from a different country in
capsule form. In addition, we can often offer you lower priced generic
drugs. Generic medications are manufactured and inspected according to
the same stringent regulations as brand name drugs, but they cost
considerably less. The quality is the same; the choice is yours.
Q.What are generic drugs?
A
generic drug is a medication that the original manufacturer can no
longer
protect
under patent laws. This means other pharmaceutical manufacturers
can
produce drugs with the exact same active ingredients and sell
them for
less.
Q. How do you ensure my safety?
A
health care professional will call you to double-check the information
you send to us and answer any questions you may have. All new
prescriptions are verified by a physician licensed in the country
processing your prescription. This physician reviews your medical
information and assesses the safety and validity of your
prescription.Qualified pharmacy technicians check all prescription
information yet again when filling the order. Licensed pharmacists
verify your prescription a final time before your order is shipped.
Q. Can I order all of my
prescription medications from you?
Not
necessarily. While Betterthanmedicare.com has most of the medications
available worldwide, we do not have access to all drugs. If you cannot
find the drug you need by searching our Web site, please call us
toll-free at 1-877-835-9508 and we'll be pleased to answer
your specific questions.
Important Note: As a rule, Betterthanmedicare.com will not sell any habit forming, or lifestyle prescription drugs.
Questions about requirements, and restriction
Q.
What is required to get started?
You
must have a physical examination by a doctor in the U.S. within the
last year. You need a written prescription from your doctor to order up
to a 90-day supply of medication for your personal use only. You can
call, fax or e-mail us to let us know that we should refill the
prescription. It's your choice. When the refills have been used up, you
must see your doctor to obtain another prescription.
Q.Are you allowed to fill my
American prescription?
Yes.
Once a doctor licensed in your selected pharmacy's country has reviewed
your medical history and approved your prescription,
Betterthanmedicare.com can fill that prescription.
Q. Is there a limit on how much I
can buy at one time?
Yes.
By law we can send you no more than a three-month supply of each of
your medications, provided you have a valid prescription for that amount
of medication and they are for your personal use only. If your
physician writes a prescription for more than a three-month supply, we
will issue only enough of the prescription to cover the first three
months. If requested, we can issue another three-month supply once the
first three-month supply has been used up.
Q. Why can't I buy Valium,
Tylenol #3 or other narcotic, addictive or controlled medications from
Betterthanmedicare.com?
Betterthanmedicare.com
will not sell any habit-forming medications. Legally, we are prohibited
from shipping narcotics and controlled substances.
